General Terms and Conditions of Sale (GTC) | Altai Origin

General Terms and Conditions of Sale (GTC)

These General Terms and Conditions of Sale govern the contractual relationship between the micro-enterprise Via Selection (operating the Altai Origin brand) and any person making a purchase on the website. By validating your order, you accept these terms and conditions without reservation.

1. Company Identity

  • Company name: Via Selection
  • Manager: Sami Ghazagh
  • Head office: 6 Boulevard de la Marne, 67000 Strasbourg, France
  • SIRET: [Numaranızı buraya ekleyin] - RCS of Strasbourg.
  • Contact: support@altaiorigin.com

2. Products and Prices

  • Compliance: Our food supplements (Shilajit) comply with current European standards.
  • Prices: Prices are indicated in Euros (€). VAT not applicable, art. 293 B of the French General Tax Code (Micro-enterprise scheme).
  • Delivery: Delivery is FREE in Metropolitan France. For other areas, the costs are indicated before final confirmation.

3. Shipping and Delivery from France

Orders are shipped from our logistics center in Strasbourg, France, within 1 to 2 business days. While we make every effort to ensure optimal delivery, Via Selection cannot be held responsible for delivery delays caused by the carrier or by an incorrect address entered by the customer.

4. Right of Withdrawal and Return Conditions

In accordance with Article L221-28 of the Consumer Code:

  • Hygiene and Safety: The 14-day right of withdrawal cannot be exercised for products unsealed by the consumer. Any product whose safety seal is broken will not be accepted for return.
  • Return Shipping Costs: If you return an undamaged product, you are responsible for the return shipping costs. Since initial delivery is free, a flat fee of €10 will be deducted from your refund to cover logistical processing costs.

5. Responsibility and Use

Shilajit is a food supplement and should not replace a varied diet. Via Selection reminds you of the importance of following the directions for use. It is recommended to consult a healthcare professional before adding any new supplement to your routine.

6. Data Protection and Disputes

  • Personal Data: Your information is used strictly for processing your orders in accordance with the GDPR.
  • Applicable Law: This contract is governed by French law. In the event of a dispute, the courts of Strasbourg shall have exclusive jurisdiction.

Introduction to the Terms of Use

These terms and conditions define the framework for using Altai Origin 's services. They aim to establish a relationship of trust and transparency between the company and its customers. Each user is encouraged to read them carefully to understand the procedures for communication and ordering on our platform.

User Rights and Commitments

Users agree to use our services in compliance with applicable laws and respect for the rights of others. Altai Origin is committed to the security of its platform and reserves the right to restrict access to the site in the event of misuse or use that does not comply with these terms and conditions, in order to protect the integrity of its services and community.

Changes to the Terms and Conditions

Altai Origin reserves the right to update its terms and conditions at any time to comply with regulatory changes. Users will be notified of major changes via our website. We encourage you to check this page regularly to stay informed of the current rules.