Terms of Use and Sale (T&Cs) | Altai Origin

Terms of Use: An Essential Guide

Discover Altai Origin's Terms of Use and Sale. Legal information regarding your purchases of Shilajit from Mongolia, returns and guarantees.

1. Purpose and Acceptance

These General Terms and Conditions of Sale govern the contractual relationship between the micro-enterprise Via Selection (operating the Altai Origin brand) and any person making a purchase on the website. By validating your order, you accept these terms and conditions without reservation.

2. Company Identity

  • Name: Via Selection
  • Manager: Sami Ghazagh
  • Head office: 6 Boulevard de la Marne, 67000 Strasbourg, France
  • Status: Sole Proprietorship (Micro-enterprise)
  • SIRET: [Numaranız henüz yoksa burayı boş bırakabilir veya “In progress of registration” yazabilirsiniz]

3. Products and Prices

  • Compliance: Our products (food supplements) comply with European Union standards and are tested by recognized laboratories.
  • Prices: Prices are shown in Euros (€). VAT not applicable, art. 293 B of the French General Tax Code (CGI). Delivery charges are shown before final confirmation.

4. Delivery

Orders are shipped from Strasbourg, France within 1 to 2 business days. Estimated delivery times are 2 to 4 days for mainland France. Via Selection accepts no responsibility for delays caused by the carrier or incorrect addresses provided by the customer.

5. Right of Withdrawal and Hygiene

In accordance with Article L221-28 of the Consumer Code:

  • The 14-day right of withdrawal cannot be exercised for products unsealed by the consumer after delivery.
  • Security seal: Any product whose security seal (warranty label) is broken or damaged will not be accepted for return or refund for hygiene and health protection reasons.

6. Customer Service

For any questions, complaints or support, you can contact us:

  • Email: support@altaiorigin.com
  • WhatsApp (only): +33 6 67 64 64 39

7. Applicable Law

This contract is governed by French law . In the event of a dispute, the courts of Strasbourg shall have exclusive jurisdiction.

What are the terms of use?

Terms of Use

Terms and conditions are the rules that govern access to and use of a service or product. They specify the rights and obligations of both users and providers. These terms are essential for ensuring a transparent and secure experience. For example, they may include information on how personal data is processed or on restrictions related to the use of a service. Therefore, every user should take the time to read and understand these terms and conditions before engaging with the service.

The importance of Terms and Conditions in online transactions

Terms and Conditions of Use and Sale play a crucial role in online transactions. They protect both the consumer and the seller by establishing clear expectations. However, many users neglect to read them, which can lead to misunderstandings. Therefore, it is recommended to always consult these terms before making an online purchase. A good understanding of the Terms and Conditions of Use and Sale helps you avoid potential problems and know what recourse you have in the event of a dispute.

How are the terms of use updated?

The terms of service may be updated regularly to reflect changes in laws or company policies. This means users should check for updates regularly to ensure they are aware of the latest information. Furthermore, when a significant change is made, it is usually communicated to users via email or the website. Because this information can directly affect your use of the service, it is important to stay informed.


Understanding the terms of use

Terms of Use

These terms and conditions are crucial because they define the rules that every user must follow. They serve as a legal framework, protecting both the user and the provider. By reading these terms and conditions, you are informed of your rights and responsibilities, which is essential for a smooth and worry-free experience on our platform.

Why the terms of use are important

These terms and conditions not only protect the company; they also ensure user safety. By establishing clear rules, we prevent misunderstandings and create an environment of trust. Therefore, understanding these terms allows you to fully enjoy our services with complete peace of mind.

Revision and update of the Terms and Conditions of Use/Terms and Conditions of Sale

It is essential to stay informed about changes to the terms of use.

Therefore, we regularly update our Terms and Conditions to reflect changes in laws and practices. We encourage all users to review these documents regularly to remain compliant and informed of their rights.