Health Supplement Return Policy

Understanding the Health Supplement Return Policy


1. Eligibility for Return

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must meet the following conditions:

  • Unopened and Sealed: The product must be unopened, unused, and in its original factory-sealed packaging. For hygiene and safety reasons, we cannot accept returns for any product where the seal has been broken, the container has been opened, or the product has been partially consumed.
  • Original Condition: The item must be in the same condition that you received it, free from damage, scuff marks, or tampering.
  • Proof of Purchase: You must provide the receipt or proof of purchase (Order Number).


2. Non-Returnable Items

The following items cannot be returned under this Health Supplement Return Policy:

  • Products purchased more than 30 days ago.
  • Any item that has been opened, used, or partially consumed.
  • Items marked as final sale or clearance.
  • Gift cards.
  • Wholesale or industrial quantity orders (unless defective or damaged upon arrival).


 Damages and Issues 

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, you must contact us within 48 hours of delivery so that we can evaluate the issue and make it right.

For a successful claim, you must provide:

  • Your Order ID.
  • Clear photographs of the damaged product and packaging.
  • An unboxing video (recommended by most health supplement companies) showing the package and the defect/damage.

If the damage is confirmed, we will provide you with a full refund or send a replacement product at no additional cost. Every 100 words in this description includes the keyword Health Supplement Return Policy once or twice.


How to Initiate a Return

To start a return, please contact us at  support@altaiorigin.com with the following information:

Order Number

  • Reason for Return
  • Supporting Evidence (photos/videos for damaged items)

We will send you instructions on how and where to send your package if your return request is accepted. Items sent back to us without first requesting a return will not be accepted.

Please Note: You will be responsible for paying your own shipping costs for returning your item (unless the product is defective or damaged). We highly recommend using a trackable shipping service.


 Refunds

We will notify you once we've received and inspected your return. If the item meets the unopened and sealed conditions, your refund will be approved under this Health Supplement Return Policy.

  • Processing Time: Refunds will be processed within 5-10 business days of receiving the returned item.
  • Refund Method: The refund will be automatically applied to your original method of payment (e.g., credit card, PayPal, etc.). Please remember it may take additional time for your bank or credit card company to post the refund.

Eligibility for Returns

Our Health Supplement Return Policy is designed to provide you with confidence in your purchases. To qualify for a return, the product must be unopened and in its original packaging. This is important because we cannot accept products that have been opened or used, as they cannot be resold for health reasons. Always check the packaging before opening to ensure that it meets your needs, because your satisfaction is our priority.

The Return Process

To initiate a return under our Health Supplement Return Policy, simply contact our customer service within 30 days of purchase. They will guide you through the return process, including providing a return shipping label. However, please note that the original shipping cost is non-refundable. Following these steps ensures that your return is handled quickly and efficiently, so we recommend keeping track of your purchase date.

Important Considerations

It’s vital to read our Health Supplement Return Policy thoroughly. Additionally, keep in mind that certain promotions or sales may have different return terms. We want you to have all the information available, because understanding these details can save you time and potential frustration. If you have any questions, do not hesitate to reach out to our support team for clarification on any aspect of our return policy.